Frequently Asked Questions
Everything you need to know about your Bootmaster experience.
How do I know which boot size to order?
We recommend checking our detailed Size Guide located on each product page. Since boot brands can vary, we provide measurements in inches and centimeters to ensure a perfect fit.
What is Bootmaster's return policy?
We offer a 30-day return policy for all unworn boots in their original packaging. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your boots sooner.
Are your leather boots waterproof?
Most of our work and outdoor boots are treated for water resistance. However, for 100% waterproof protection, look for the 'Waterproof' badge in the product description.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How do I care for my new boots?
To extend the life of your boots, we recommend regular cleaning with a damp cloth and applying a high-quality leather conditioner every 3-6 months depending on usage.